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Learn How to Navigate the Medical Care Maze


Last updated 2/12/2020 at 1:25pm

It’s easy to get lost in the shuffle of medical care. When something is wrong, you need to know what it is, and quickly. That didn’t happen with a veteran in New York.

For that veteran there was a delay in finding out about abnormal test results. Policies say that if the results require intervention or action, the patient needs to hear from the ordering provider in seven days. If that provider isn’t available, each medical facility must have a surrogate, someone charged with handling the test results. In other words, the results just don’t get lost somewhere and forgotten.

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