Fountain Utilities Halts Disconnections & Suspends Non-Emergency Services
Last updated 3/18/2020 at 12:18pm
Fountain Utilities will not disconnect service(s) or assess late fees while the community responds to Covid-19. Out of an abundance of caution for customers and staff, lobby doors were closed on Monday, March 16th and all non-emergency service requests were suspended until further notice.
Customers are encouraged to utilize digital services during this time. If digital services are not accessible, the drive-thru located at the Fountain Utilities Customer Service Center (101 N. Main Street, Fountain, CO) will remain open Mon-Fri, 7:30am-5:00pm. Customers may also utilize the payment drop box located at the Customer Service Center, Safeway on Mesa Ridge Parkway, or Wal-Mart on Highway 85. PayNearMe® cash-payment services are available at Family Dollar and 7-Eleven stores nationwide.
Electric and Water personnel will suspend all non-emergency services and adjust operations to reduce person-to-person contact, including teleworking and staggered shifts. During emergencies, if personnel must access a customer’s home or business to maintain service(s), they will be equipped with personal protective equipment, such as head-to-toe coveralls, booties, gloves and masks.
Fountain Utilities understands the financial loss some of our customers may face as a result of Covid-19. Payment arrangements are available, and customers may seek payment assistance through its Lighten the Load program. To do so, customers are encouraged to contact partner agencies by phone; REACH Pikes Peak, 719-382-8515; or, The Salvation Army of the Fountain Valley, 719-382-1182.
We encourage our customers to contact us by phone at 719-322-2010 or email at [email protected] for questions regarding their utility service.
For up-to-date information, please visit http://www.fountaincolorado.org.