Black Hills Energy remarks on COVID
Last updated 4/1/2020 at 12:17pm
Black Hills Energy’s number one priority is the continued safety of our customers, employees and communities. We continue actively monitoring the coronavirus (COVID-19) situation and have measures in place to ensure we continue to serve our customers in a way that is safe for everyone.
“We take the health and safety of our customers and employees very seriously and are committed to making practical decisions to appropriately protect all parties as our communities deal with the COVID-19 threat,” states Susan Bailey, vice president of Colorado gas operations. “We continue to closely monitor the frequently evolving environment and assess our processes alongside those developments.”
The company continues to work closely with local health, public safety and government officials to minimize the spread of COVID-19 and minimize the impact of service to customers. Some of the actions the company has taken include:
Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Please visit http://www.blackhillsenergy.com/ to explore options to assist in those hardships.
To minimize the potential spreading of COVID-19 Black Hills Energy will be asking customers who have had a fever, dry cough or been diagnosed with the virus in the last 48 hours to consider postponing non-emergency service calls.
Crews will continue to respond to all emergency calls and will be wearing appropriate personal protective equipment and following health practices as recommended by the CDC and other health organizations.
Employee travel has been limited to mission critical purposes.
Customer walk-in locations have been closed temporarily.
A work from home policy has been implemented for all employees who are able to do so.
Paid leave is being provided for employees who tests positive or are put under quarantine.
All on-site meetings with consultants and gathering of over ten people have been postponed and electronic communications are encouraged when possible.