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Peterson AFB changes medical services


Last updated 4/15/2020 at 10:15am

U.S. Air Force photo by Craig Denton

Airman 1st Class Grant Alvarez, 21st Logistics Readiness Squadron (left) and Capt. Lorna Neeley, 21st Medical Group, assist customers at the new drive-thru pharmacy at the Peterson base exchange parking lot on April 8. Individuals requiring prescriptions can now drive up, stay in their vehicle and their prescription will be delivered to them. This new procedure is being used to help prevent the spread of COVID-19.

The 21st Medical Group at Peterson Air Force Base announced drive-thru pharmacy service beginning April 8 in response to the base's physical distancing mandate.

All medications can be picked up in the exchange parking lot from 8 a.m.-4 p.m. Monday to Friday. Enter through the main (middle) exchange parking lot entrance and follow the signs. The main clinic pharmacy and the satellite pharmacy inside the base exchange will not be open for pick-up. Service hours are subject to change based on conditions and installation commander direction.

The pharmacy is making these changes to maintain safety for both patients and staff, and to continue the valued pharmacy benefit to all of its patients: active duty, family members and retirees.

For new prescriptions sent to the pharmacy through the electronic system, call the pharmacy at 719-556-6200 to activate your prescription over the phone. The pharmacy will call when the prescription is ready for pick up at the drive-thru. Handwritten paper prescriptions may be dropped off at the drive-thru in the exchange parking lot; an attendant will let you know when you can expect the prescription to be ready for pick-up. Routine prescription refills can be requested by calling 719-556-1109 option 1, or toll-free at 888-745-6427, and using the number on the prescription bottle. Refills can also be requested through the TRICARE Online website at Refill prescriptions can be picked up at the drive-thru service after three duty days.

For more information regarding Peterson AFB and the impacts of COVID-19, go to


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