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Veterans Post: New Scheduling Tool


Last updated 9/23/2020 at 1:17pm

Struggling to get a medical appointment will be a thing of the past once the Department of Veterans Affairs rolls out its Centralized Scheduling Solution (CSS).

Remember when trying to make an appointment involved talking to a clerk who might need to jerry rig an appointment and write it down in a notebook as a reminder to put it on the schedule later? Remember when scheduling personnel were given performance bonuses for the number of appointments made for the date the veterans wanted them ... while other appointment requests disappeared into the desk? Or the spreadsheets that showed certai...

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