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Why such a long wait for copies of records?


Last updated 4/14/2021 at 10:06am

If you’ve been waiting for copies of military records so you can apply for benefits from the Department of Veterans Affairs, you’ve likely been waiting for a long time. Unfortunately, your wait might continue, depending on the reason for your request.

Due to COVID, the National Personnel Records Center is closed, with a 10% staffing level and a backlog of half a million records requests. Most of the 60 million older records are on paper, so they must be accessed and touched by humans. The only exceptions are emergencies: burials, medical treatments or homeless veterans who are trying to...

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