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How to fix any kind of customer service problem


Last updated 4/14/2021 at 9:29am

In a perfect world, caring employees would quickly fix your customer service problems.

We don't live in a perfect world.

That's the reason I started writing Problem Solved, a customer service advice column. The premise of the feature is simple: Every week, I take a seemingly unsolvable customer service problem – and solve it.

And there are a lot of problems. The Federal Trade Commission received 3.2 million complaints in 2019, an increase of 200,000 complaints from a year before. It's just a small fraction of the consumer problems in North America. 

The steps to fixing a customer service...

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